A store that goes down on a Sunday evening cannot wait until Monday morning. You get a direct contact, seven days a week, for emergencies as much as for everyday fixes. It is the reason our clients stay.
Site unreachable, checkout blocked, add to cart no longer working: we step in straight away, weekends included.
A layout broken on mobile, a missing translation, a filter that no longer filters: we fix it, with no ticket left gathering dust.
An app update that breaks a page, a change on Shopify's side: we check and put things right.
A direct contact, seven days a week, for emergencies as much as for everyday fixes. The person who answers knows your store.
Your store looked after day to day: new products, pages, banners, campaigns, small dev jobs. A dedicated team under your brand, without hiring.
No switchboard. You write to someone who knows your store, not to a queue.
The same team. The people who maintain your store can also take it further: redesign, custom app, AI tools.
Designed, coded and maintained in France. A team of four, replying within 48h to anything that is not urgent.
That you have a contact you can reach every day of the week, weekends included, for emergencies: store unreachable, checkout blocked, a page broken after an update.
Yes. We then start with a free audit to get to know the store, its apps and its weak spots, before taking over its maintenance.
Support fixes things: emergencies and corrections. Store Ops keeps the store running day to day: new products, pages, banners, campaigns and small dev jobs. The two can be combined.
Through a monthly contract, sized to your store and the volume of requests. No hourly billing that springs a surprise at the end of the month.
Yes. BNZ(ed) is a Shopify Plus Partner and already runs Shopify Plus stores day to day.
Tell us how your store is built and what has caused trouble before. If we do not know it yet, we start with a free audit.